Shipping policy

At Nuvox, we are committed to delivering your order quickly, safely, and efficiently throughout South Africa.

Shipping Locations

We currently ship to all major cities, towns, and most rural areas within South Africa.

Delivery is available to:

  • Johannesburg
  • Pretoria
  • Cape Town
  • Durban
  • Port Elizabeth (Gqeberha)
  • Bloemfontein
  • East London
  • Polokwane
  • Kimberley
  • Nelspruit
  • All surrounding areas where courier services operate.

Processing Time

Orders are processed within 2–5 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales or holiday periods, processing may take slightly longer.

Delivery Times

Estimated delivery times are:

Location Estimated Delivery
Major Cities 8–12 Business Days
Regional Areas 8–12 Business Days
Remote Areas 8–12 Business Days

Please note these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout.

Example:

  • Standard Shipping: FREE
  • Free Shipping on orders over R1,000

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number
  • A tracking link

You can monitor your parcel until delivery.

Delivery Partners

We work with trusted South African courier companies including:

  • The Courier Guy
  • Aramex
  • PUDO

The courier used depends on your location and order size.

Delivery Requirements

Please ensure:

  • Your delivery address is correct.
  • Someone is available to receive the parcel.
  • A contact phone number is provided.

If nobody is available, the courier may attempt delivery again or contact you to arrange a new delivery.

Delayed Deliveries

Occasionally deliveries may be delayed due to:

  • Severe weather
  • Public holidays
  • High courier volumes
  • Remote delivery locations
  • Unforeseen courier delays

If your order has not arrived within the estimated timeframe, please contact us and we will gladly assist.

Incorrect Address

Customers are responsible for providing the correct delivery address.

If an incorrect address is supplied:

  • Additional courier charges may apply.
  • Delivery delays may occur.
  • Orders already dispatched cannot always be redirected.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost:

  1. Contact us within 48 hours of delivery.
  2. Include your order number.
  3. Attach photographs if the parcel or product is damaged.

We will investigate with the courier and arrange a replacement or refund where appropriate.

Failed Deliveries

If a parcel is returned to us because:

  • Nobody was available to receive it,
  • The address was incorrect,
  • The parcel was unclaimed,

we may charge an additional shipping fee before resending the order.

International Shipping

At this time we only ship within South Africa.

Contact Us

If you have any questions regarding shipping, please contact us.

Email: info@nuvox.co.za

Business Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday: 9:00 AM – 1:00 PM

Sunday & Public Holidays: Closed